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Frequently Asked Questions

Account

What are the benefits of having an account?

By creating an account, you will be able to keep a record of all your purchases, billing, and order tracking information. You can also store multiple shipping addresses to expedite the check-out process. If you choose to receive emails (which we highly suggest!), you will be the first to know about new products, promotions, and all things related to i-On By Dr. Xi.

How do I create an account?

Click here or use the “person” icon link in the upper right-hand corner of any page on our site. Then select “Create Account” to register.  Or, create an account during your initial check-out.

I’m having trouble logging into my account, how do I recover my password?

Click on the “person” icon link in the upper right-hand corner of any page and then select “Forgot Password” for instructions on how to recover your account. If this doesn't work, please contact customer service at support@ionskincare.com.  

What is your privacy policy? 

We respect your privacy. The information you provide will not be given to any third party. Please refer to our Privacy Policy here.

How do I update the credit card in my account?

Please email support@ionskincare.com, to update your payment.

Orders

What payment methods do you accept? 

We accept Visa, Mastercard, Discover, American Express, Shop Pay, Paypal, Apple Pay, Google Pay, Meta Pay and Afterpay.

When will my credit card get charged for my order? 

We authorize your credit card and process payment at the time the order is placed.

How do I use a promo code? 

Enter your promo code, either in the cart or at checkout. Remember to click APPLY to see the discount reflected!

Can I use more than one promo code at a time? 

Promotion codes are limited to one code per order, and in some cases, promotions can only be redeemed once per person. Offers cannot be used in conjunction with other promotion codes. All promotion codes are available for a limited time and cannot be used once expired. Promotions are not redeemable for cash. I-On By Dr. Xi reserves the right to change or rescind offers and promotion codes at any time. Please note that misuse of promotions and codes may result in order cancellation.

If you are having an issue with a promo code, please be sure your order meets all qualifications for the promo code or that the code is still valid.

Can I cancel or modify my order once it’s been placed? 

We start working on your order right away to ensure prompt delivery. However, if you need to make changes or cancel, please reach out to us at support@ionskincare.com, and we'll do our best to assist you.

Subscriptions

How can I access my subscription?

Click here or use the “person” icon link in the upper right-hand corner of any page on our site. After logging in with username and password, your page will have a box labeled ‘Manage Your Subscriptions’. Please click to view your subscriptions.

How can I change my next delivery date/change my delivery schedule?

Once logged into your account, navigate to your upcoming shipments. You'll find options at the top right corner to modify the delivery date, send now, or skip the order. Simply select your preferred option.

How do I cancel or pause my subscription?

Once logged into your account, you will be able to view a list of upcoming shipments. Under each item, are two options to either cancel subscription or pause. Click on Pause Subscription and opt into the date you would like your shipments to resume. You will need to follow these instructions for each item.

How can I add a product to my subscription?

To add a separate product to your subscription, please complete as a new order transaction during checkout. Please email support@ionskincare.com to request the timing update to match that of other subscriptions.

What happens to my subscription if my credit card on file expires?

Please email support@ionskincare.com to update your payment

How can I adjust my shipping address for my future deliveries?

After logging into your account, navigate to your upcoming shipments. In the "Shipping" section, click on 'change shipping' to edit your shipping address. Remember to complete this process for each item in your order.

Shipping & Delivery

Do you ship internationally?

International shipping is currently available only to Canada. Shipping rates for international orders will be calculated at checkout.

Who handles your international shipping?

We entrust all our international orders to Passport, our trusted third-party international shipping carrier. Passport collaborates with various shipping partners worldwide to ensure swift and secure local delivery of your package.

Do I have to pay duties and taxes?

To streamline your delivery experience, we ship all international orders Delivered Duty Paid (DDP). This means duties and taxes are collected upfront during checkout to prevent customs delays. Please note that duties and taxes vary by country and product.

How can I track my package?

Once your order ships, you'll receive a confirmation email containing your order details, tracking number, and a link to the carrier's site. 

For Canadian customers using Passport, tracking updates will be provided directly by Passport via email. 

You can also track your order on our website by signing into your Account Information page here or by contacting us at support@ionskincare.com for assistance.

When will I receive my order?

For domestic orders, expect delivery within 5-7 business days. 

International orders typically arrive within 8-14 business days after shipment. Passport customers can refer to their Passport tracking page for delivery estimates. In case of delays, such as customs or weather events, your Passport tracking page will provide updates. For any shipping-related inquiries, reach out via the 'Need Help' button on your Passport tracking page or via email at help@passportshipping.com.

Do you offer free shipping?

Yes, we provide free standard DHL shipping on all orders for delivery within the United States.

Do you have an express shipping option?

Yes, we offer express shipping via DHL Express for $15 with a 2-4 day delivery window. For further assistance, please contact support@ionskincare.com.

I entered the wrong shipping address for my order, can I change it?

We begin processing orders immediately for swift delivery, making changes challenging. However, please reach out to us at support@ionskincare.com, and we'll do our best to assist you. 

Returns & Exchanges

What is your return policy?

At i-On by Dr. Xi, we strive for the utmost customer satisfaction. If you're not entirely satisfied with your purchase, please email us at support@ionskincare.com within 30 days of receiving your order. Simply return the unused portion, and we'll gladly refund your account for the full purchase amount, excluding return shipping fees. Please note that returns are only accepted for items purchased directly from www.ionskincare.com.

How do I return my order?

For unopened orders and products, please reach out to support@ionskincare.com, and we'll provide you with return instructions.

Do I have to pay return shipping costs?

Yes, return shipping costs are the responsibility of the customer.

When will I receive my refund?

Once your return has been approved, our team will process the refund, and the credited amount will be applied to your original method of payment within 5-10 business days.

Product

Age Disrupting Skin Cream

How often should I use the Age Disrupting Skin Cream?

Our Age Disrupting Skin Cream may be used daily day and night for maximum benefit and protection against excess iron and harmful free radicals that damage the skin.

How much do I need for a full-face application?

1-2 pumps are recommended for full coverage on the face and decollete.  Be sure to thoroughly blend the product into your skin as the pearl powder may result in a slight white cast unless fully blended. Any excess product should always be used on your hands. 

How long does the product typically last?

Using 2 pumps per day twice per day should last 60-75 days.

Can I use the skin cream with the other i-On By Dr. Products? 

Absolutely.  All i-On By Dr. Xi products are meant to be used together.

The pore cleanser is the ideal first step to maximize the power of DII.The eye cream should be applied next followed by the skin emulsion. Finally, the skin cream can be layered on top of the skin emulsion to maximize hydration. 

How do I know if the skin cream is right for my skin type?

All i-On By Dr. Xi products are dermatologist-tested to be hypoallergenic and safe for use on all skin types, including sensitive skin. If you have any questions regarding specific skin conditions, we recommend speaking to a dermatologist or aesthetician.

Can I use the skin cream with Retinol?

While Retinol can enhance the appearance of your skin, it may also increase sensitivity when combined with other skincare products. While many individuals use both Retinol and our skin cream without issue, we advise conducting a patch test on a less visible area of your face if you're concerned about potential reactions.

Why does my face tingle or appear red when I use the skin cream?

Some customers experience a tingling sensation, which can occur as our skin cream actively targets iron in the skin, offering a detoxifying effect. If redness occurs, we recommend performing a patch test on a discreet area of your face before applying the product more broadly.

Do you use any fragrance in the Skin cream?

No. Our products are formulated without synthetic fragrances, adhering to the i-On By Dr. Xi brand's commitment to minimal scent. Crafting fragrance-free products requires meticulous selection of premium ingredients, but we believe in delivering the best for your skin's well-being.

I don’t think my pump is working?

Our products with DII® technology feature an airless pump system, which may occasionally encounter dispensing issues due to air bubbles. Here are some quick tips to resolve this:

  • Prime the pump by covering the opening and pumping slowly up to 15 times. Repeat if necessary.
  • Gently tap the bottom of the jar while holding it upright, then slowly push and release the pump.
  • Look for a small hole at the bottom of the jar and insert a paperclip to trigger the pump.

If problems persist, you can either use the product directly from the jar by opening the cap or contact us at support@ionskincare.com for assistance.

Age Disrupting Skin Emulsion

How often should I use the Age Disrupting Emulsion? 

Our Age Disrupting Skin Emulsion may be used daily day and night for maximum benefit and protection against excess iron and harmful free radicals that damage the skin.

How much do I need for a full-face application?

1-2 pumps are recommended for full coverage on the face and decollete.  Be sure to thoroughly blend the product into your skin as the pearl powder may result in a slight white cast unless fully blended. Any excess product should always be used on your hands.

How long does the product typically last?

Using 2 pumps per day twice per day should last 60-75 days.

Can I use the Emulsion with the Skin Cream?

Absolutely.  All i-On By Dr. Xi products are meant to be used together.  

The pore cleanser is the ideal first step to maximize the power of DII.The eye cream should be applied next followed by the skin emulsion. Finally, the skin cream can be layered on top of the skin emulsion to maximize hydration. 

How do I know if the Emulsion is right for my skin type?

All i-On By Dr. Xi products are dermatologist-tested to be hypoallergenic and safe for use on all skin types, including sensitive skin. If you have any questions regarding specific skin conditions, we recommend speaking to a dermatologist or aesthetician.

Can I use the Emulsion with Retinol?

While Retinol can enhance the appearance of your skin, it may also increase sensitivity when combined with other skincare products. While many individuals use both Retinol and our Emulsion without issue, we advise conducting a patch test on a less visible area of your face if you're concerned about potential reactions.

Why does my face tingle or appear red when I use the Emulsion?

Some customers experience a tingling sensation, which can occur as our Emulsion actively targets iron in the skin, offering a detoxifying effect. If redness occurs, we recommend performing a patch test on a discreet area of your face before applying the product more broadly.

Do you use any fragrance in the Emulsion?

Our products are formulated without synthetic fragrances, adhering to the i-On By Dr. Xi brand's commitment to minimal scent. Crafting fragrance-free products requires meticulous selection of premium ingredients, but we believe in delivering the best for your skin's well-being.

Age Disrupting Total Performance Eye Cream

How often should I use the Total Performance Eye Cream?

Our Age Disrupting Total Performance Eye Cream may be used daily day and night for maximum benefit and protection against excess iron and harmful free radicals that damage the skin.

How much do I need for a full application? 

For optimal results, we suggest applying one pump per eye. Gently massage the cream under the eyes, onto the eyelids, and around the eye area. This comprehensive application targets dark circles, under-eye puffiness, and crow’s feet, ensuring maximum effectiveness.

How long does the product typically last?

Using 2 pumps twice per day should last 60-75 days.

Can I use the Eye Cream with the Skin Cream?

Absolutely.  All i-On By Dr. Xi products are meant to be used together.  

The pore cleanser is the ideal first step to maximize the power of DII.The eye cream should be applied next followed by the skin emulsion. Finally, the skin cream can be layered on top of the skin emulsion to maximize hydration.

How do I know if the Eye Cream is right for my skin type?

All i-On By Dr. Xi products are dermatologist-tested to be hypoallergenic and safe for use on all skin types, including sensitive skin. If you have any questions regarding specific skin conditions, we recommend speaking to a dermatologist or aesthetician.

Can I use the Eye Cream with Retinol?

The delicate skin around your eyes requires special care, as it's thinner and more sensitive. While Retinol aids in faster skin renewal, it can also increase skin sensitivity. To assess compatibility, apply a small amount of the eye cream around the eye area. If discomfort or irritation occurs, discontinue use and wash it off. Repeat this process several times over a week to gauge skin tolerance.

Do you use any fragrance in the Eye Cream?

Our products are formulated without synthetic fragrances, adhering to the i-On By Dr. Xi brand's commitment to minimal scent. Crafting fragrance-free products requires meticulous selection of premium ingredients, but we believe in delivering the best for your skin's well-being.

Can I use the Eye Cream around my lips to reduce fine lines?

Yes. Iron is present in all areas of the skin, so it is equally sensible to use our Age Disrupting Total Performance Eye Cream around the lips as it is the eyes.

Gentle Deep Pore Cleanser

How often should I use the Gentle Deep Pore Cleanser?

It all comes down to preference as our gentle deep pore cleanser was formulated to cleanse without stripping skin of natural oils. Unlike rinsing with just water, experts agree most people usually only need to wash their face with a cleanser once a day. However, sometimes if you have very oily or very dry skin, or suffer from night sweats, you may want to use a cleanser in the morning to clear your skin of pore-clogging oils, sweat and dead skin cells followed by a moisturizer and SPF. We recommend always cleansing your face before bed, to remove make-up as well as pollutants and impurities that might have accumulated on the skin during the day.

How much do I need for a full application?

Apply a pea-sized amount to hands and gently massage over face avoiding the eye area as well as entire body for a luxurious head to toe experience. Rinse thoroughly. May be used day and night. For external use only. 

How long does the product typically last?

Using a pea sized amount each day twice a day should last 60-75 days.

Does the Gentle Deep Pore Cleanser remove makeup? 

Our Gentle Deep Pore Cleanser was designed to remove makeup along with impurities and excess oils.

How do I know if the Gentle Deep Pore Cleanser is right for my skin type?

All i-On By Dr. Xi products are dermatologist-tested to be hypoallergenic and safe for use on all skin types, including sensitive skin. If you have any questions regarding specific skin conditions, we recommend speaking to a dermatologist or aesthetician.

Do you use any fragrance in the Gentle Deep Pore Cleanser?

We do not use any synthetic fragrance in any of our products.  The Deep Pore Cleanser does contain a very small amount of Kunzea oil which has a fresh, sharp, somewhat cineolic, woody aroma with a sweet/spicy note.

General

What kind of Dr. is Dr. Xi?

Dr. Xi holds a Ph.D. in Toxicology and Applied Pharmacology from the University of Paris VII. During his tenure at NYU School of Medicine, he delved into the intersection of environmental factors and health, particularly focusing on occupational hazards such as black lung disease. His groundbreaking research unveiled the role of iron in coal dust as a cause of the disease and highlighted calcium's protective properties against it. Dr. Xi's expertise in iron metabolism led him to explore various women's health issues, including skin aging, breast cancer, and osteoporosis during menopause. Leveraging his findings, he pioneered DII technology, harnessing the power of calcium to counteract the adverse effects of iron and promote beauty and wellness.

How are i-On By Dr. Xi products different from other skincare products? 

i-On By Dr. Xi stands out as a unique skincare line dedicated to effectively addressing excess iron on the skin's surface, thereby supporting skin health and vitality. Extensive research has illuminated the role of iron in the generation of free radicals associated with various skin concerns and visible signs of aging.

While many skincare products target common signs of aging, i-On By Dr. Xi products feature patented De-Ironizing Inducer (DII) technology, which helps mitigate oxidative stress. By reducing the formation of free radicals, our products offer a proactive approach to skincare, distinguishing us from conventional anti-aging solutions that offer reactive solutions.

What truly sets DII apart is its efficacy supported by clinical studies. Initially, our products may appear similar to others aimed at improving skin appearance. However, the real difference lies in our formulations' ability to promote skin health alongside cosmetic benefits. Our products contribute to a cleaner and healthier skin environment, without the need for continuous intervention. Additionally, individuals facing environmental stressors such as pollution or excessive sun exposure can benefit from using i-On By Dr. Xi products, which not only enhance appearance but also support overall skin wellness.

How soon can I expect to see results?

In clinical studies of our Age Disrupting Skin Cream and Age Disrupting Total Performance Eye Cream, results were reported within 7 days of use.  To realize the full benefits of i-On By Dr. Xi products, a full 28 days of daily use is recommended. 

Do i-On By Dr. Xi products have expiration dates?

i-On By Dr. Xi products do not have traditional expiration dates since they are considered cosmetic products. However, rest assured that our products undergo rigorous stability testing to ensure their potency and effectiveness.

We utilize airless packaging technology to minimize exposure to oxygen, which helps maintain the stability and efficacy of our formulas long after production. While our products do not have expiration dates, they do feature a Period After Opening (PAO) date printed on the packaging. This PAO date serves as a guideline to maximize the efficacy of your products. For i-On By Dr. Xi products, the PAO is typically 12 months.

Where are i-On By Dr. Xi products manufactured? 

All i-On By Dr. Xi products are proudly manufactured in FDA-approved facilities located in the USA. Our products are crafted using globally sourced ingredients to ensure the highest quality standards.

Are there products I should avoid when incorporating i-On By Dr. Xi into my daily routine?

i-On By Dr. Xi products can seamlessly integrate into your existing skincare routine, thanks to their neutral pH. However, if you use acid-containing acne treatment products, we recommend cleansing your skin thoroughly before applying i-On By Dr. Xi products to prevent any potential interaction that might compromise efficacy.

For those using retinol, we advise patch testing our creams to ensure compatibility and minimize the risk of irritation.

I have sensitive skin. Can I use your product?

Absolutely! All i-On By Dr. Xi products undergo dermatologist testing to ensure they are hypoallergenic and safe for sensitive skin. If you have specific concerns or skin conditions, we recommend consulting a dermatologist or aesthetician for personalized advice.

What is the right age to begin using i-On By Dr. Xi products? 

We've uncovered a fascinating yet concerning pattern: the level of iron in our bodies starts to rise around the age of 30, with a significant increase during mid-life. This crucial finding underscores that the optimal age to start using i-On By Dr. Xi products is at 30 years old.

From ages 30 to 40, our focus is prevention – taking proactive measures to safeguard your skin before visible signs of aging emerge. Beyond the age of 40, the benefits of i-On By Dr. Xi become even more apparent and impactful. Users frequently report remarkable improvements in their skin's appearance and overall health. It's as though i-On By Dr. Xi unlocks a newfound level of vitality and youthfulness, showcasing the power of understanding and harmonizing with our body's natural changes.

Are your products safe/effective for pregnant women?

Yes. Like menopausal women, pregnant women temporarily stop shedding iron through menstruation, which, on average, releases about 40 milligrams of iron per menstrual cycle. The iron level can be built up in both the body and the skin during pregnancy. i-On By Dr. Xi products are equally safe and effective for pregnant women as they are for postmenopausal women.

Can men use i-On By Dr. Xi products?

Absolutely. The removal of iron has a positive impact on men's skin, as they also excrete excess iron through their skin. Studies indicate that men experience simultaneous increases in testosterone and iron during their twenties. While initially, men's skin may be protected from the effects of excess iron, this protection diminishes over time. Consequently, increased iron levels have more damaging effects on older men's skin compared to younger men.

Do your products address skin damage caused by blue light?

Yes. Our products are designed to combat skin damage caused by blue light. While blue light doesn't affect the skin as severely as UV rays, it can still degrade ferritin and generate free radicals, leading to oxidative damage and skin aging. The DII technology in i-On By Dr. Xi products effectively prevents skin damage caused by blue light, just as it does with UV rays.

Responsible Practices

Do your products contain any potentially harmful ingredients or preservatives?

No. All i-On By Dr. Xi products are formulated with clean, natural, and safe ingredients without sacrificing efficacy. Our products are free from a range of potentially harmful substances including: formaldehyde, paraformaldehyde, methylene glycol, quaternium-15, mercury, dibutyl/diethyl hexyl phthalates, isobutyl/isopropyl parabens, any member of the family of toxic chemicals known as PFAS, and M- and o-phenylenediamine. 

To ensure product stability and safety, our formulations incorporate globally-approved, paraben-free, and formaldehyde-free preservatives such as Caprylyl Glycol, Phenoxyethanol, and Hexylene Glycol.

Are your products tested on animals?

Absolutely not! All i-On By Dr. Xi products are certified cruelty-free by the Coalition for Consumer Information on Cosmetics’ Leaping Bunny Program. This internationally recognized program ensures that no animal testing is conducted at any phase of product development by the company, its laboratories, or its suppliers.

Is your packaging sustainable?

Currently, the shipping containers, outer boxes, and packaging inserts accompanying i-On By Dr. Xi products are recyclable and made with recycled materials. We are committed to further enhancing sustainability by transitioning to recycled plastic or glass for all our product containers. Our overarching objective is to make every aspect of our products and packaging as environmentally friendly as possible.

Iron Related FAQs

I’ve been told I’m anemic - should I still use i-On By Dr. Xi products? 

Yes. Even if you're anemic, you can safely use i-On By Dr. Xi products. Iron levels in the body are dynamic, influenced by dietary intake and natural shedding processes. Despite anemia, there's still excess iron in your skin, making our products both suitable for use and beneficial. Excess iron on the skin is never needed nor desired.

How do I know if I have excess iron on my skin? In my body? 

Recognizing excess iron is crucial, akin to identifying high cholesterol or high sugar levels. Everyone harbors excess iron, but quantifying it is essential. Like cholesterol and sugar, too much iron can silently harm your health, its risks often unrecognized. Unlike cholesterol or sugar, extra iron gets stored in a protein called ferritin. You can gauge your iron levels with a blood test for ferritin levels, much like cholesterol or blood sugar tests. Additionally, doctors can assess skin iron levels through skin biopsies. Excess iron manifests as brown spots, uneven tone, sun sensitivity, and dark circles. Internally, it can lead to fatigue and health issues like heart disease and diabetes, underscoring its importance in maintaining overall health.

What are the signs of excess iron on the skin and in the body?

Excess iron on the skin causes discoloration (brown spots, age spots), sun sensitivity, skin thinning, wrinkles, and collagen breakdown. Internally, fatigue, joint discomfort, disrupted sleep, slow healing, excessive bruising, and sexual health issues may occur. Health problems linked to excess iron include heart disease, diabetes, cancer, and memory issues. Identifying excess iron early is crucial for preventative measures.

Is there a test I can take to measure my iron levels? What is considered normal? 

Standard blood tests primarily check for anemia, overlooking excess iron. However, specific ferritin tests quantify surplus iron, crucial for accurate diagnosis. Ferritin is a protein that stores extra iron in the body. Normal ferritin levels range from 11-199 ng/ml for women and 20-299 ng/ml for men. Elevated levels, above 100 ng/ml, may signal health risks like diabetes and heart disease, underscoring the importance of monitoring iron levels for overall health. Any doctor can test for ferritin levels; it simply needs to be requested, as it is not done as a standard currently, despite its significance to our overall health.

Why haven’t I ever heard about excess iron as a health concern? 

Historically, the focus has been on addressing iron deficiency, leading to the misconception that more iron is always beneficial. Consequently, while we've been cautioned about not having enough iron, the potential dangers of having too much have been overlooked. With increased dietary availability and changes in lifestyle, excess iron is now emerging as a significant health concern.

Do all menopausal women have excess iron?

When periods stop, a clear sign of menopause, women lose their natural means of removing excess iron from their bodies. This cessation of menstruation disrupts the body's iron regulation mechanism. Research indicates that during the transition into menopause, typically occurring between ages 42 and 51, the amount of excess iron stored in the body, measured by ferritin, doubles. While these ferritin levels may currently be considered normal, the stored iron surpasses the body's requirements. This surplus iron accumulation can contribute to the symptoms women experience during menopause.

Can men suffer from excess iron? 

Research indicates that men experience an increase in iron levels in their bodies between ages 20 to 30, with the amount of stored iron (ferritin) even doubling during this period. Several studies suggest that this excess iron may correlate with a higher risk of heart disease in young men compared to women who haven't undergone menopause yet. However, as women reach menopause, their risk of heart disease aligns with that of men. These findings underscore the potential health implications of excess iron for men.

I wear makeup, does this mean I am more likely to have excess iron on my skin? 

Absolutely. Makeup often contains various iron oxides to produce a diverse range of colors matching different skin tones. During makeup production, some of these iron oxides can degrade, releasing iron ions. Upon application, your skin may solubilize these iron oxides, leading to an influx of iron ions. Consequently, in addition to the iron naturally present in your body, makeup can introduce additional iron to your skin. This surplus iron may contribute to oxidative stress, potentially damaging your skin cells.

Contact us

Still have questions?

If you are having site issues, or have additional questions, please email support@ionskincare.com